Privacy Policy

Gina Blumen (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following personal information:

• Full name
• Email address
• Phone number
• Physical address for deliveries
• Billing information
• Order details
• Messages sent through contact forms
• IP address and browser data
• Any information you provide when placing an order or contacting us

2. How We Collect Information
We collect information when you:

• Place an order on our website
• Fill in a contact or enquiry form
• Subscribe to communications
• Contact us by email, phone, or social media
• Browse our website (via cookies and analytics tools)

3. How We Use Your Information
We use your information to:

• Process and deliver your orders
• Communicate with you about your order
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Send order confirmations and service messages
• Meet legal and accounting requirements

We do not sell or rent your personal information to third parties.

4. Sharing of Information
Your information may be shared with:

• Payment service providers for transaction processing
• Courier and delivery partners
• Website hosting and technical service providers
• Accounting and legal service providers when required

These parties only receive information needed to perform their services and are required to protect your data.

5. Payment Information
All card payments are processed through secure third-party payment gateways. Gina Blumen does not store or process your card details on its own servers.

6. Cookies and Website Data
Our website uses cookies to improve user experience and track website performance. Cookies may collect:

• Device type
• Browser type
• Pages visited
• Time spent on pages

You may disable cookies in your browser settings, though some features may not function correctly.

7. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Data is stored on secure systems and only accessed by authorised personnel.

8. Your Rights
You have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communication
• Object to certain processing activities

Requests can be made using the contact details below.

9. Marketing Communication
We may send you messages related to your orders or services. Promotional communication will only be sent if you have agreed to receive it. You may opt out at any time.

10. Retention of Information
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Children’s Information
Our website and services are not intended for children under 18. We do not knowingly collect information from minors.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact:

Gina Blumen (Pty) Ltd
Address: 32 Joyce Avenue, Morehill, Benoni
Phone: 083 680 1308
Email: marlize@ginablumen.co.za